Refund Policy

Returns & Refunds

We hope you love your purchase. If for any reason you are not completely satisfied, please read the information below.

Returns

• You have the right to return an item within 14 days of receiving it, in accordance with UK Consumer Contracts Regulations.

• To be eligible for a return, items must be unused, in their original condition, and securely packaged.

• To request a return, please contact us within 14 days of delivery. Items returned without prior contact may not be accepted.

Return Shipping

• Return postage costs are the responsibility of the buyer, unless the item is faulty or damaged.

• We recommend using a tracked service, as we cannot be responsible for items lost in return transit.

Refunds

• Once your return is received and inspected, we will notify you of the approval of your refund.

• Approved refunds will be issued to the original payment method within 5–7 business days.

• Original shipping costs are non-refundable unless the item is faulty or incorrect.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photographs of the issue and packaging. We will work with you to arrange a replacement or full refund where appropriate.

Non-Returnable Items

Please note that the following items cannot be returned:

• Custom or made-to-order pieces

• Sale or discounted items (unless faulty)

Contact

If you have any questions about shipping, returns, or refunds, please contact us before placing your order. We are always happy to help.