Privacy Policy

Information We Collect

We may collect the following personal information when you interact with us:

• Name

• Billing and delivery address

• Email address

• Phone number (if provided)

• Payment information (processed securely by third-party payment providers)

• Order details and purchase history

We do not store or have access to your full payment card details.

How We Use Your Information

We use your personal information to:

• Process and fulfil orders

• Communicate with you about your purchase

• Provide customer support

• Comply with legal and tax obligations

• Improve our services and website

We only collect and use information that is necessary to provide our services.

Legal Basis for Processing (UK GDPR)

Under UK data protection law, we process your personal data based on the following legal grounds:

• Performance of a contract (to fulfil your order)

• Legal obligation (e.g. tax and accounting requirements)

• Legitimate interests (to operate and improve our business)

• Consent (where you have explicitly given it, such as for marketing emails)

Marketing Communications

If you opt in to receive marketing communications, we may send you occasional emails about new products or updates.

You can unsubscribe at any time by using the link in our emails or by contacting us directly.

We do not send marketing emails without your consent.

Sharing Your Information

We only share your personal data when necessary, including with:

• Payment processors

• Delivery and courier services

• Website hosting and e-commerce platforms

All third parties are required to handle your data securely and in accordance with data protection laws.

We never sell or rent your personal information.

Data Retention

We retain personal information only for as long as necessary to fulfil orders and comply with legal obligations. This typically includes retaining order records for tax and accounting purposes.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (where applicable)

• Object to or restrict certain processing

• Withdraw consent at any time

To exercise any of these rights, please contact us.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Cookies

Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on our website.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us.